Datenschutzerklärung

Privacy Policy

Last updated: June 21, 2026

This Privacy Policy explains how Sunax Detox collects, uses, stores, shares and protects personal data when you visit sunaxdetox.com, place an order, contact customer support, use our website inbox, message us on WhatsApp or interact with our online store.

Please read this Privacy Policy carefully.

1. Who We Are

This website is operated by Sunax Detox.

Sunax Detox is a business based in Turkey.

Contact email: help@sunaxdetox.com
WhatsApp / Phone: +90 553 274 60 86
Website: sunaxdetox.com

For legal company information, please refer to our Legal Notice / Impressum page.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

Visitors to our website
Customers who place an order
People who contact Sunax Detox Customer Care
People who use the website inbox or WhatsApp support
People who subscribe to marketing communications
People who interact with our advertisements, reviews or social media pages
People who submit privacy, return, refund or support requests

This Privacy Policy does not apply to third-party websites that we do not control.

1. Personal Data We May Collect

Depending on how you interact with Sunax Detox, we may collect the following categories of personal data.

3.1 Contact Information

Name
Email address
Phone number
WhatsApp number
Billing address
Shipping address
Country
Postal code

3.2 Order Information

Order number
Products purchased
Order date
Order value
Delivery method
Order status
Return or refund status
Customer notes related to the order

3.3 Payment Information

Payment status
Payment method type
Billing details
Transaction reference details where available
Fraud prevention or payment risk information where applicable

Sunax Detox does not collect or store your full card number, card security code or online banking password. Payments are processed through the secure checkout and payment providers available at checkout.

3.4 Shipping and Fulfillment Information

Delivery address
Recipient name
Phone number where required by the carrier
Tracking number
Carrier information
Delivery status
Delivery issue details
Photos or documents provided for damaged, missing or incorrect orders

Orders may be dispatched from an EU warehouse or another fulfillment location depending on stock availability, destination and logistics setup.

3.5 Customer Support Information

When you contact us by email, website inbox, WhatsApp or another support channel, we may collect:

Your name
Order number
Email address
Phone number
Message content
Photos or attachments
Support request details
Return, refund or complaint information
Communication history with customer support

3.6 Website and Device Information

When you visit our website, we or our service providers may collect technical information such as:

IP address
Device type
Browser type
Operating system
Approximate location based on IP address
Pages visited
Time spent on the website
Referring website or campaign
Click and interaction data
Cookie and similar technology identifiers

3.7 Marketing and Communication Information

If you subscribe, opt in or interact with marketing communications, we may process:

Email marketing preferences
SMS or messaging preferences where available
Consent status
Campaign interaction data
Email open and click information
Advertising interaction data
Unsubscribe or opt-out requests

3.8 Reviews and User Content

If you submit a review, comment, photo, testimonial or feedback, we may process the content you provide, your name or initials, rating, country or other information submitted with the review.

Customer reviews may be moderated before publication.

1. How We Collect Personal Data

We collect personal data in the following ways:

When you visit our website
When you place an order
When you enter your details at checkout
When you contact Customer Care
When you use the website inbox
When you message us on WhatsApp
When you subscribe to marketing communications
When you submit a review or feedback
When cookies and similar technologies collect website usage data
When payment, shipping, analytics, advertising or fraud prevention providers send us information related to your order or website activity

1. Why We Use Personal Data

We use personal data for the purposes below.

5.1 To Process and Fulfill Orders

We use personal data to:

Receive and process orders
Confirm payment status
Prepare orders for dispatch
Send order confirmation emails
Provide tracking information
Arrange delivery
Handle delivery issues
Manage returns, refunds and order complaints

5.2 To Provide Customer Support

We use personal data to:

Respond to customer questions
Help with order tracking
Review damaged or missing order requests
Handle return and refund requests
Provide product information
Investigate customer complaints
Keep records of support communications

5.3 To Operate and Improve the Website

We use personal data to:

Operate the online store
Improve website performance
Understand website usage
Fix technical issues
Improve customer experience
Prevent misuse or abuse of the website

5.4 To Communicate With You

We may use personal data to send:

Order confirmation emails
Shipping and delivery updates
Customer support replies
Return and refund updates
Policy or service updates
Marketing messages where you have opted in or where permitted by applicable law

5.5 To Send Marketing Communications

If you subscribe or give consent where required, we may send marketing communications about Sunax products, offers, campaigns, reminders or brand updates.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.

5.6 To Show and Measure Advertising

We may use cookies, pixels or similar technologies to measure advertising performance, understand customer interest, improve campaigns and show relevant ads on platforms such as search engines, social media platforms or advertising networks.

Where required by law, marketing and analytics cookies will only be used with your consent.

5.7 To Prevent Fraud and Protect the Store

We may process personal data to:

Detect suspicious activity
Prevent fraud
Protect payment systems
Prevent abuse of discounts or checkout
Protect website security
Protect customers and Sunax Detox from unauthorized activity

5.8 To Comply With Legal Obligations

We may process personal data to comply with:

Tax rules
Accounting obligations
Consumer protection rules
Legal requests
Regulatory requirements
Record-keeping obligations
Dispute resolution or complaint handling requirements

1. Legal Bases for Processing

Where GDPR or similar data protection laws apply, we rely on one or more of the following legal bases.

6.1 Contract

We process personal data when necessary to take steps before entering into a contract or to perform a contract with you, such as processing your order, arranging delivery and providing customer support.

6.2 Legal Obligation

We process personal data where necessary to comply with legal obligations, such as tax, accounting, consumer protection and legal record-keeping duties.

6.3 Legitimate Interests

We may process personal data for legitimate business interests, such as operating the website, preventing fraud, improving customer service, handling complaints, protecting the store and understanding business performance.

6.4 Consent

We rely on consent where required for certain activities, such as marketing emails, optional cookies, analytics cookies or advertising cookies.

You can withdraw consent where applicable.

1. Sharing Personal Data

We may share personal data with trusted service providers and partners where necessary for the purposes described in this Privacy Policy.

These may include:

Shopify and related Shopify services
Payment providers
Shipping carriers
Fulfillment partners and warehouses
Customer support tools, including website inbox services
WhatsApp or messaging services where you contact us through those channels
Email service providers
Review platforms
Analytics providers
Advertising platforms
Fraud prevention providers
Accounting, tax or legal advisors
Government authorities, regulators or law enforcement where legally required

We do not sell personal data in the ordinary meaning of selling customer information for money.

1. Shopify

Our online store is hosted and operated using Shopify services.

Shopify may process personal data to help operate the store, checkout, order management, payments, customer accounts, analytics, fraud prevention, privacy tools and related commerce services.

Your personal data may be processed by Shopify according to Shopify's applicable terms, privacy commitments and data processing arrangements.

1. Payment Providers

Payments are processed by the payment methods and payment providers available during checkout.

Sunax Detox does not collect or store your full card number, card security code or online banking password.

Payment providers may process payment information, fraud prevention data, billing details and transaction information according to their own terms and privacy policies.

1. Shipping Carriers and Fulfillment Partners

We share necessary delivery information with shipping carriers, fulfillment partners and warehouse providers so your order can be prepared, shipped, tracked and delivered.

This information may include your name, delivery address, phone number where required, email address where required, order details and tracking information.

1. Website Inbox and WhatsApp

You may contact Sunax Detox through the website inbox or WhatsApp.

If you contact us through these channels, we may process your name, phone number, message content, attachments, order details and communication history.

Please do not send sensitive payment information, full card numbers, card security codes, banking passwords or one-time verification codes through the website inbox, WhatsApp, email or social media.

1. Email Communications

We may use your email address to send order confirmations, shipping updates, customer support replies, return and refund updates and other service-related communications.

If you subscribe to marketing emails, we may also send promotional messages.

You can unsubscribe from marketing emails at any time.

1. Cookies and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies may be used for:

Website functionality
Checkout operation
Security
Remembering preferences
Analytics
Advertising measurement
Marketing personalization
Fraud prevention
Improving website performance

Some cookies are necessary for the website and checkout to function. Optional cookies, such as analytics or advertising cookies, may require your consent depending on applicable law.

For more information, please read our Cookie Policy.

1. Advertising and Analytics

We may use analytics and advertising tools to understand how visitors use the website, measure campaign performance and improve our marketing.

These tools may collect or receive information such as device information, browser information, page views, clicks, referral sources, advertising interactions and cookie identifiers.

Where required by law, analytics and advertising technologies will be used only after consent.

1. International Data Transfers

Sunax Detox is based in Turkey and may use service providers located in different countries.

Because our website, Shopify services, payment providers, fulfillment partners, analytics tools, advertising platforms and customer support tools may operate internationally, personal data may be processed in countries outside your country of residence.

Where required by applicable data protection law, appropriate safeguards should be used for international transfers.

1. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Order fulfillment needs
Customer support needs
Return, refund or dispute periods
Legal and tax obligations
Accounting requirements
Fraud prevention needs
Marketing consent status
Technical and security requirements

Order, payment, invoice, tax and accounting records may need to be kept for legal or business record-keeping purposes.

1. Your Privacy Rights

Depending on your country or region, you may have privacy rights regarding your personal data.

These rights may include:

Right to access your personal data
Right to correct inaccurate personal data
Right to request deletion of personal data
Right to restrict certain processing
Right to object to certain processing
Right to data portability
Right to withdraw consent where processing is based on consent
Right to object to direct marketing
Right to lodge a complaint with a data protection authority where applicable

These rights may be subject to legal limits, identity verification and exceptions.

1. How To Exercise Your Rights

To make a privacy request, contact us by email:

help@sunaxdetox.com

Please include:

Your full name
Your email address
Your order number if the request relates to an order
A clear explanation of your request

We may need to verify your identity before responding to certain privacy requests.

1. Marketing Opt-Out

You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us at help@sunaxdetox.com.

Even if you opt out of marketing messages, we may still send service-related messages, such as order confirmations, shipping updates, return updates or customer support replies.

1. Cookie Preferences

Where a cookie banner or privacy preferences tool is available, you can manage cookie choices through the website.

You can also adjust cookie settings through your browser. Blocking certain cookies may affect website functionality or checkout experience.

1. Security

We use reasonable technical and organizational measures to protect personal data.

However, no website, online service, payment system or transmission method is completely secure. Customers should also protect their own account, email, device and payment information.

Never share your full card number, card security code, online banking password or one-time verification code with anyone claiming to be Sunax Detox.

1. Children

Our website and products are intended for adults.

We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us at help@sunaxdetox.com so we can review the request.

1. Automated Decision-Making and Fraud Prevention

Some payment providers, checkout systems or fraud prevention tools may use automated systems to help detect fraud, payment risk or suspicious activity.

This may affect whether an order is approved, reviewed, cancelled or flagged for additional checks.

1. Customer Reviews

If you submit a customer review, testimonial, photo or feedback, we may display your review publicly with your name, initials, country, rating or submitted content, depending on the review system used and the information you provide.

Do not include sensitive personal data or medical information in customer reviews.

Customer experiences may vary and reviews should not be understood as medical claims or guaranteed results.

1. Third-Party Links

Our website may include links to third-party websites or services, including shipping carriers, payment providers, review platforms, social media platforms, Shopify-related services or other external websites.

We are not responsible for the privacy practices, content or security of third-party websites.

Please read the privacy policies of third-party services before using them.

1. Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with the latest update date.

If changes are important, we may provide additional notice where required by applicable law.

1. Contact

For questions about this Privacy Policy, privacy rights or personal data requests, contact:

Sunax Detox
Email: help@sunaxdetox.com
WhatsApp / Phone: +90 553 274 60 86
Website: sunaxdetox.com

For official privacy requests, please contact us by email.