Damaged or Missing Order

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🛡️ Customer Care

Damaged or Missing Order

If your Sunax order arrives damaged, incomplete, incorrect or is marked as delivered but cannot be found, we are here to help. This page explains what to check first, what information to send and how our Customer Care team reviews order issues.

Report An Order Issue

To help us review your case quickly, please contact us as soon as possible after delivery and include clear order details.

1 Keep the product, box, packaging and shipping label.
2 Take clear photos of the package and product.
3 Send your order number and explanation to support.
4 Wait for our review before throwing anything away.
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Please Do Not Discard Packaging

If the package is damaged, missing items or incorrect, keep the outer box, shipping label, inner packaging and product until our team reviews your request. Carrier reviews may require packaging photos.

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Damaged Package

The outer package arrived crushed, opened, wet, torn or visibly damaged during delivery.

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Damaged Product

The product box, sachets or inner contents appear damaged, opened or not suitable to use.

🔍

Missing Item

Your package arrived but one or more items from your order appear to be missing.

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Delivered Not Found

Tracking says delivered, but you cannot find the package at your address or local pickup point.

What To Send Us

Clear information helps us review your request faster and avoid unnecessary back and forth messages.

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Order Details

Send your order number, full name and the email address used at checkout.

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Package Photos

Send clear photos of the outside box, shipping label and any visible damage.

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Product Photos

Send photos of the product box, sachets and any damaged or missing contents.

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Short Explanation

Explain what happened clearly, such as damaged box, missing product or wrong item.

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Tracking Information

Share your tracking number or screenshot if your issue is related to delivery.

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Report Quickly

Contact us as soon as possible, preferably within 48 hours of delivery.

How We Review Issues

Every order issue is reviewed based on the order details, photos, tracking information and the explanation you provide.

1

You Contact Us

Send your order number, photos and explanation through email, WhatsApp or inbox.

2

We Check Details

Our team reviews your order, tracking status and the information you sent.

3

Evidence Review

Photos help us understand whether the issue happened during packing or delivery.

4

Solution Options

Depending on the case, we may guide you with replacement, refund review or next steps.

5

Final Update

We contact you with the result of the review and explain the next action clearly.

Before Reporting A Missing Package

If tracking says delivered but the package is not visible, please check a few places first. Sometimes local carriers leave packages in safe areas or pickup locations.

✓ Check your mailbox, front door, reception or building entrance.
✓ Ask household members, neighbors or building staff.
✓ Check parcel lockers, pickup points or carrier notes.
✓ Confirm the delivery address used at checkout.
✓ Contact the carrier if they left delivery instructions.

What Not To Do

These steps help protect your claim and make the review process smoother.

Do Not Throw Away Packaging

Keep the shipping box, label and inner packaging until the case is reviewed.

Do Not Use Damaged Product

If the product appears damaged, opened or unsafe, do not consume it.

Do Not Send Partial Details

Missing order number, missing photos or unclear explanations can delay the review.

Do Not Share Payment Details

We will never ask for your full card number, card security code or banking password.

Issue Resolution Guide

The possible solution depends on the type of issue, the available evidence and the result of the review.

Damaged Package Send photos of the outer package, shipping label and product. We will review whether a replacement, refund review or carrier claim guidance is appropriate.
Damaged Product Do not use the product. Send clear photos of the product box, sachets and visible damage so our team can review the case.
Missing Item Send photos of all items received, the packaging and your order number. We will compare the order details and packing information.
Incorrect Item Send photos of the item received and your order details. We will review the order and guide you with the next step.
Delivered But Not Found Check safe places, neighbors, reception, parcel lockers and carrier notes first. If still missing, contact us with your tracking information.
Review Timing Order issue reviews may take time depending on the case details, carrier response and the information provided by the customer.

Report Your Order Issue

Contact Sunax Customer Care with your order number, photos and a short explanation. We will review your request and guide you clearly.

WhatsApp Support Message us at +90 553 274 60 86
Email Support Send your request to help@sunaxdetox.com
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Important Order Issue Note: Sunax Customer Care reviews damaged, missing, incorrect and delivery issue requests based on the available order information, tracking details and evidence provided by the customer. Please report issues as soon as possible and keep all packaging until your case is reviewed. For consumable products, do not use any item that appears damaged, opened or unsafe.

Need Help With A Delivery Issue?

Send us your order number, photos and a clear explanation. We will review the issue and guide you through the next step.

Email Customer Care Order Tracking
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