Returns & Refunds
Returns & Refunds
We want every Sunax customer to understand our return and refund process clearly before making a purchase. This page explains when a return may be possible, which products may not be eligible for hygiene reasons and how refunds are reviewed.
Return Policy At A Glance
Sunax Detox Tea is a consumable herbal tea product. For safety and hygiene reasons, return eligibility depends on the product condition.
Eligible For Review
Unused, unopened and sealed products may be eligible for a return review if you contact us within the return period.
Sealed ConditionNot Usually Returnable
Opened or used consumable products may not be eligible for return due to health, safety and hygiene reasons.
Hygiene PolicyOrder Issue Review
If your order arrives damaged, missing or incorrect, contact us quickly with photos so we can review the issue.
Support ReviewHow To Request A Return
Please do not send any product back before contacting Sunax Customer Care. Returns sent without approval may not be accepted or processed.
Contact Support
Email help@sunaxdetox.com or message us on WhatsApp with your order number.
Share Details
Tell us why you want to return the product and confirm whether the product is unopened.
Wait For Review
Our team will review the request and guide you if the product is eligible for return.
Send If Approved
If approved, you will receive return instructions. Keep proof of shipment until the process is complete.
Return Conditions
To protect product safety and customer trust, returned products must meet the conditions below unless the issue is related to damage, missing items or an incorrect order.
When Returns May Be Refused
Some products may not be accepted for return, especially when the product condition makes resale or safe handling unsuitable.
Opened Product
Opened consumable products may not be eligible for return due to health and hygiene reasons.
Used Product
Products that have been used, mixed with water or partially consumed cannot be returned.
No Prior Contact
Products sent back without contacting Sunax first may not be accepted or refunded.
Missing Information
Return requests without an order number, customer details or clear explanation may take longer to review.
Refund Overview
Refunds are reviewed after we receive and inspect the returned product or after we verify a confirmed order issue.
| Refund Method | Approved refunds are usually issued to the original payment method used at checkout. |
|---|---|
| Refund Timing | Once approved, refund processing time may vary depending on your payment provider or bank. |
| Return Shipping | For change of mind returns, return shipping costs are usually the customer's responsibility unless required otherwise by applicable consumer rules. |
| Original Shipping Cost | Shipping costs may not always be refundable unless the return is related to a confirmed issue with the order or required by applicable law. |
| Damaged Or Incorrect Order | If your order arrives damaged, missing or incorrect, contact us quickly with photos so we can review the case separately. |
| Rejected Return | If a returned product does not meet the return conditions, the refund may be refused. |
Need Return Help?
Contact Sunax Customer Care before sending anything back. Include your order number, full name, email address used at checkout and a clear explanation of your request.
Have An Order Issue?
If your package arrived damaged, missing or incorrect, visit our order issue page and contact us with photos as soon as possible.
