Shipping & Delivery
Shipping & Delivery
We want your Sunax order to feel clear from checkout to delivery. This page explains how orders are prepared, when tracking is shared, what can affect delivery times and how to contact us if you need help with your shipment.
Shipping At A Glance
Sunax orders are prepared carefully and shipped according to the delivery option available at checkout.
Order Received
After checkout, you should receive an order confirmation email. Please check your spam or promotions folder if you cannot find it.
Order Prepared
Your order is checked and prepared for shipment. Preparation time may vary depending on order volume and business days.
Order Shipped
When your order leaves our facility, tracking details are shared if the shipping method includes tracking.
Order Delivered
Your local delivery carrier completes the final delivery. Delivery attempts and local procedures may vary by country.
How Delivery Works
A simple overview of the Sunax shipping journey. This helps customers understand what happens after placing an order.
Checkout
You place your order and enter your delivery details during checkout.
Confirmation
An order confirmation email is sent to the email address used at checkout.
Preparation
Your order is reviewed, packed and prepared for shipment.
Shipping
The package is handed to the carrier and tracking is provided when available.
Delivery
Your local delivery carrier brings the package to your delivery address.
Estimated Delivery Information
Delivery estimates are not guaranteed and may change depending on location, carrier performance, customs, holidays and local delivery conditions.
| Order Processing | Orders are usually prepared within 1 to 3 business days. During busy periods, processing may take longer. |
|---|---|
| European Union | Estimated delivery is usually 3 to 8 business days after dispatch, depending on destination and carrier service. |
| Non-EU Europe | Estimated delivery may take 5 to 12 business days after dispatch. Customs checks or local procedures may affect the timing. |
| Tracking | Tracking information is shared when available. Some tracking links may take time to update after the carrier receives the package. |
| Free Shipping | Free EU shipping may be available on orders over €49. Final shipping options and costs are shown at checkout. |
Before Your Order Ships
Please check your delivery details carefully before completing checkout. Correct address information helps prevent delays, failed deliveries or returned packages.
Delivery Issues
If something looks wrong with your shipment, contact us with your order number and clear details so we can review the situation.
Tracking Not Updating
Tracking can take time to update after dispatch. If there is no update for several business days, contact us.
Wrong Address
If your order has not shipped yet, we may be able to update the address. Once shipped, changes may not be possible.
Delivery Attempt Failed
Follow the carrier instructions if a delivery attempt fails. Local carriers may offer pickup, redelivery or address instructions.
Damaged Package
Take clear photos of the package, shipping label and product before contacting us.
Need Help With Delivery?
Contact Sunax Customer Care if you need help with shipping updates, tracking, delayed delivery, damaged packages or address questions. Please include your order number.
Track Your Sunax Order
If your order has already shipped, check your tracking email first. If you still need help, contact us with your order number.
Go To Order Tracking
