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Return & Refund Policy

Last updated: June 21, 2026

This Return & Refund Policy explains how return requests, refund requests, withdrawal requests and order issue claims are handled for purchases made through sunaxdetox.com.

Please read this policy carefully before placing an order.

1. Who We Are

This website is operated by Sunax Detox.

Sunax Detox is a business based in Turkey.

Customer support email: help@sunaxdetox.com
WhatsApp / Phone: +90 553 274 60 86
Website: sunaxdetox.com

For full legal company information, please refer to our Legal Notice / Impressum page.

1. Product Type

Sunax Detox sells herbal tea products, including Sunax Detox Tea.

Sunax Detox Tea is a consumable herbal tea product. For health, safety and hygiene reasons, return eligibility depends on the condition of the product and whether it has been opened, unsealed, used or damaged after delivery.

1. Return Request Period

Customers should contact Sunax Detox Customer Care within 14 days of receiving the order if they want to request a return, refund review or withdrawal.

To contact us, use:

Email: help@sunaxdetox.com
WhatsApp / Phone: +90 553 274 60 86

Please include your order number, full name, email address used at checkout and a clear explanation of your request.

1. Return Eligibility

A product may be eligible for return review if:

The return request is made within the applicable return period
The product is unused
The product is unopened
The product is sealed
The original packaging is intact
The product is complete
The product has not been damaged by the customer
The customer has contacted Sunax Detox before sending the product back

Return eligibility is reviewed case by case and may depend on applicable consumer protection laws.

1. Products That May Not Be Eligible For Return

Because Sunax Detox Tea is a consumable product, returns may be refused if:

The product has been opened
The product seal has been broken
The product has been used
The product has been mixed with water
The product has been partially consumed
The product is missing sachets or packaging
The product was damaged after delivery by the customer
The product is not in a condition suitable for safe return handling
The return was sent without prior approval from Sunax Detox Customer Care

This does not affect mandatory consumer rights that may apply in your country.

1. Health, Safety and Hygiene

Sunax Detox Tea is a product intended for consumption.

For health, safety and hygiene reasons, opened or unsealed consumable products may not be suitable for return unless required by applicable law or unless there is a confirmed issue with the order.

If you intend to request a return, do not open, use or consume the product.

1. Right of Withdrawal

Customers may have a legal right of withdrawal depending on their country of residence and applicable consumer protection laws.

For EU consumers, online purchases are generally subject to a 14-day withdrawal right, subject to legal exceptions.

To exercise the right of withdrawal, the customer must clearly inform Sunax Detox before the withdrawal period expires.

You can contact us by email:

help@sunaxdetox.com

Please include your order number, full name and the email address used at checkout.

More detailed withdrawal information is provided on our Right of Withdrawal page.

1. Withdrawal Exceptions

The right of withdrawal may not apply to certain products where legal exceptions apply.

For health protection or hygiene reasons, sealed goods that are not suitable for return may lose withdrawal eligibility if they are unsealed after delivery.

Because Sunax Detox Tea is a consumable herbal tea product, opened or unsealed products may not be eligible for return where hygiene, health or safety exceptions apply.

1. How To Request A Return

Please do not send any product back before contacting Sunax Detox Customer Care.

To request a return:

Contact us at help@sunaxdetox.com or WhatsApp +90 553 274 60 86
Include your order number
Include the email address used at checkout
Explain the reason for the return
Confirm whether the product is unopened, unused and sealed
Attach photos if requested
Wait for return instructions from Sunax Detox Customer Care

Products returned without prior approval may not be accepted or refunded.

1. Return Address

Return address: Kayseri, Turkey

The full return address will be provided after your return request is reviewed and approved.

Please do not send products to the dispatch warehouse unless we specifically instruct you to do so.

Orders may be dispatched from an EU warehouse or another fulfillment location, but approved returns may need to be sent to our return address in Kayseri, Turkey.

1. Return Shipping Costs

For change of mind returns or withdrawal returns, the customer is usually responsible for the direct cost of returning the product unless Sunax Detox agrees otherwise or applicable law requires otherwise.

If the return is related to a confirmed damaged, missing, incorrect or faulty order, Sunax Detox will review the case and provide appropriate instructions.

1. Return Packaging

Returned products must be packed carefully.

The customer is responsible for making sure the product is returned safely and with suitable packaging.

We recommend using a tracked shipping service and keeping proof of shipment until the return process is complete.

Sunax Detox is not responsible for returns lost or damaged during return shipping when the return is arranged by the customer.

1. Return Review

After we receive the returned product, we will inspect it.

We may check:

Whether the product is unopened
Whether the product is unused
Whether the product seal is intact
Whether the packaging is complete
Whether the returned product matches the order
Whether the return request was approved before shipment
Whether the product condition meets the return requirements

If the product does not meet the return conditions, the refund may be refused.

1. Refunds

Approved refunds are usually issued to the original payment method used during checkout.

Refund processing time may vary depending on the payment provider, bank or card issuer.

Sunax Detox cannot control bank processing times after a refund has been issued.

1. Refund Timing

Once a return or withdrawal request is approved, refunds are processed according to applicable consumer protection laws and payment provider rules.

Where permitted by law, Sunax Detox may wait until the returned goods have been received or until the customer provides proof that the goods have been sent back.

1. Shipping Costs and Refunds

Original shipping costs may not always be refundable unless required by applicable law or unless the refund is connected to a confirmed issue with the order.

For change of mind returns, return shipping costs are usually the customer's responsibility unless Sunax Detox agrees otherwise or applicable law requires otherwise.

1. Damaged Orders

If your order arrives damaged, do not use the product.

Please contact Sunax Detox Customer Care as soon as possible and include:

Order number
Email address used at checkout
Photos of the outer package
Photos of the shipping label
Photos of the product box
Photos of damaged contents
A clear explanation of the issue

Please keep the product, outer box, shipping label and packaging until the case is reviewed.

1. Missing Items

If your package arrives but an item is missing, contact Sunax Detox Customer Care as soon as possible.

Please include:

Order number
Email address used at checkout
Photos of all items received
Photos of the packaging
A clear explanation of what is missing

We will compare the order details and the information provided before deciding the next step.

1. Incorrect Product

If you receive an incorrect product, do not open or use it.

Contact Sunax Detox Customer Care with your order number and photos of the product received.

We will review the issue and guide you with the next step.

1. Delivered But Not Received

If tracking shows delivered but you cannot find your package, please first check:

Mailbox
Front door
Building entrance
Reception
Parcel locker
Pickup point
Neighbors
Household members
Carrier delivery notes

If you still cannot locate the package, contact Sunax Detox Customer Care with your order number and tracking information.

1. Faulty or Unsafe Product

If the product appears opened, damaged, contaminated or unsafe, do not consume it.

Contact Sunax Detox Customer Care as soon as possible and provide clear photos and details.

We will review the case and provide guidance.

1. Refund Refusal

A refund may be refused if:

The product was opened
The product was used
The product seal was broken
The product is missing items or packaging
The product was damaged after delivery by the customer
The product was returned without prior approval
The return was sent after the allowed period
The customer cannot provide enough information to review the request
The case does not meet the return or refund conditions

This does not affect mandatory consumer rights that may apply under local law.

1. Exchanges

We do not guarantee product exchanges.

If you have an issue with your order, contact Sunax Detox Customer Care. Depending on the case, we may review whether a replacement, refund review or another solution is appropriate.

1. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

We may be able to cancel an order before it is processed or shipped.

Once an order has been processed, packed, handed to the carrier or shipped, cancellation may no longer be possible. In that case, the return or withdrawal process may apply where eligible.

1. Refused Delivery

If a customer refuses delivery without prior agreement from Sunax Detox, any resulting shipping costs, return costs, carrier fees, customs fees or handling costs may be deducted from any refund where permitted by law.

Refund eligibility will be reviewed after the package is returned and inspected.

1. Incorrect Address

The customer is responsible for entering the correct delivery address during checkout.

Sunax Detox is not responsible for delays, failed deliveries, returned packages or additional costs caused by incorrect, incomplete or outdated address information provided by the customer.

If you notice an address mistake, contact us immediately. Address changes may not be possible after the order has been processed or shipped.

1. Customs, Duties and Import Fees

Depending on the delivery country, customs duties, taxes, import fees or local charges may apply.

Where such charges apply, they are usually the customer's responsibility unless clearly stated otherwise during checkout.

Sunax Detox is not responsible for delays or charges caused by customs procedures, local import rules or customer failure to pay required import fees.

1. Promotional Orders and Discounted Items

Discounted or promotional orders may still be eligible for return review if they meet the return conditions and applicable consumer protection laws.

Refunds for discounted orders are based on the amount actually paid by the customer after discounts, excluding non-refundable shipping costs where applicable.

1. Gifts

If the product was purchased as a gift, the refund is usually issued to the original payment method used by the person who placed the order.

1. Customer Responsibilities

To help us review your request quickly, customers must:

Contact Sunax Detox before returning products
Provide the correct order number
Use the same email address used at checkout where possible
Provide clear photos when needed
Keep packaging for damaged or missing order claims
Return products only after approval
Use suitable return packaging
Keep proof of return shipment

1. How To Contact Us

For return requests, refund requests, withdrawal requests or order issue claims, contact:

Sunax Detox
Email: help@sunaxdetox.com
WhatsApp / Phone: +90 553 274 60 86
Website: sunaxdetox.com

For official written requests, email is recommended.

1. Important Product Notice

Sunax Detox Tea is a herbal tea product. It is not intended to diagnose, treat, cure or prevent any disease.

Do not use Sunax Detox Tea during pregnancy or breastfeeding. Not suitable for cardiac patients. If you have a medical condition, take medication or have sensitivity to any ingredient, consult a qualified healthcare professional before use.

1. Changes To This Policy

We may update this Return & Refund Policy from time to time.

The updated version will be published on this page with the latest update date.

The policy that applies to your order is the version available at the time of purchase, unless a change is required by law or legal compliance.

1. Mandatory Consumer Rights

Nothing in this Return & Refund Policy is intended to limit mandatory consumer rights that may apply in your country of residence.