Hizmet şartları

Terms of Service

Last updated: June 21, 2026

Welcome to Sunax Detox.

These Terms of Service apply to your use of sunaxdetox.com and to purchases made through our online store. By accessing our website, placing an order or using our services, you agree to these Terms.

Please read these Terms carefully before using the website or placing an order.

1. Website Operator

This website is operated by Sunax Detox, a business based in Turkey.

For legal company details, contact information and business disclosure information, please refer to our Legal Notice / Impressum page.

Contact email: help@sunaxdetox.com
WhatsApp / Phone: +90 553 274 60 86

1. Online Store

Sunax Detox operates an online store for the sale of herbal tea products, including Sunax Detox Tea.

We may update, modify, suspend or discontinue any part of the website, product range, pricing, content, services or availability at any time, subject to applicable consumer protection laws.

1. Product Information

We aim to provide clear and accurate product information, including product descriptions, ingredients, preparation guidance, warnings, storage instructions and packaging information.

Sunax Detox Tea is a herbal tea product. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease.

Product information on this website is provided for general information and customer guidance only. It should not be understood as medical advice, health advice or a guaranteed result.

Do not use Sunax Detox Tea during pregnancy or breastfeeding. Not suitable for cardiac patients. If you have a medical condition, take medication or have sensitivity to any ingredient, consult a qualified healthcare professional before use.

1. Eligibility To Purchase

By placing an order, you confirm that:

You are legally capable of entering into a purchase contract.
The information you provide during checkout is accurate and complete.
You are purchasing for personal use unless otherwise agreed with Sunax Detox.
You will not misuse the website, payment system, customer support channels or product information.

1. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

After placing an order, you should receive an order confirmation email. This email confirms that we received your order, but it does not guarantee that the order can always be fulfilled.

We reserve the right to refuse, cancel or limit an order where reasonably necessary, including in cases of:

Incorrect customer information
Payment failure or payment risk
Suspected fraud or misuse
Product unavailability
Incorrect pricing or technical error
Shipping restrictions
Violation of these Terms

If we cancel an order after payment has been received, we will arrange a refund where applicable.

1. Prices, Taxes and Currency

Product prices are shown on the website and may vary depending on country, currency, promotions, taxes, shipping options or market settings.

The final price, including applicable taxes, shipping costs and available payment options, is shown during checkout before you complete the purchase.

Prices may change from time to time. Changes do not affect orders that have already been confirmed, unless there is an obvious error or legal reason to correct the order.

1. Payments

Payments must be completed through the official Sunax Detox checkout page.

Available payment methods may vary depending on your country, currency, payment provider and checkout settings.

Sunax Detox Customer Care will never ask for your full card number, card security code, online banking password or one-time verification code by email, WhatsApp, inbox or social media.

If your payment fails, please check your card details, billing address, available balance and bank approval settings before trying again.

1. Order Confirmation

After successful checkout, an order confirmation email should be sent to the email address used during checkout.

Please check your spam, promotions or updates folder if you cannot find your order confirmation.

If you still cannot find your confirmation email, contact us at help@sunaxdetox.com with the email address used at checkout.

1. Shipping and Delivery

Orders may be fulfilled from an EU warehouse or another fulfillment location depending on stock availability, destination and logistics setup.

Delivery estimates are not guaranteed and may vary depending on destination, carrier service, customs procedures, public holidays, weather, order volume and local delivery conditions.

For detailed shipping information, please read our Shipping Policy and Shipping & Delivery page.

You are responsible for providing accurate and complete delivery details during checkout. Sunax Detox is not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete customer information.

1. Customs, Duties and Import Charges

Depending on your delivery country, customs duties, taxes, import fees or local charges may apply.

Where such charges apply, they are usually the responsibility of the customer unless clearly stated otherwise at checkout.

Customs and import procedures are controlled by the destination country and may affect delivery time.

1. Returns and Refunds

Return and refund requests are handled according to our Return & Refund Policy and applicable consumer protection laws.

Sunax Detox Tea is a consumable herbal tea product. For health, safety and hygiene reasons, opened or used products may not be eligible for return, unless required by applicable law or unless there is a confirmed issue with the order.

Please do not send products back before contacting Sunax Customer Care and receiving return instructions.

For return requests, contact:

Email: help@sunaxdetox.com
WhatsApp / Phone: +90 553 274 60 86

1. Right of Withdrawal

Customers may have a legal right of withdrawal depending on their country of residence and applicable consumer laws.

For EU consumers, online purchases are generally subject to a 14-day withdrawal right, subject to legal exceptions.

Because Sunax Detox Tea is a consumable product, opened or unsealed products may not be eligible for return where hygiene, health or safety exceptions apply.

For details, please read our Right of Withdrawal page and Return & Refund Policy.

1. Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete, incorrect or marked as delivered but not received, contact Sunax Customer Care as soon as possible.

Please include:

Your order number
The email address used at checkout
A clear explanation of the issue
Photos of the package, shipping label and product where applicable
Tracking information where available

Do not throw away packaging or damaged products before our team reviews your request.

1. Product Use and Responsibility

You are responsible for reading the product label, ingredients, warnings and usage guidance before using Sunax Detox Tea.

Do not use the product if you are pregnant, breastfeeding, a cardiac patient, allergic or sensitive to any ingredient, or if your healthcare professional advises against use.

If the product appears damaged, opened, contaminated or unsafe, do not consume it and contact Sunax Customer Care.

1. Website Content

All content on this website is provided for general information, product presentation and customer guidance.

We try to keep website information accurate and up to date, but we do not guarantee that all content is always complete, current or free from errors.

We may correct errors, update content, change product descriptions or modify website information at any time.

1. Intellectual Property

All website content, including text, product descriptions, images, logos, graphics, layout, design elements, brand materials and other content, belongs to Sunax Detox or is used with permission unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell or use our content for commercial purposes without prior written permission.

1. Customer Reviews and User Content

If you submit a review, message, photo, comment or other content to Sunax Detox, you confirm that the content is accurate, lawful and does not violate the rights of any third party.

We may moderate, refuse or remove content that is misleading, offensive, unlawful, inappropriate, spam, promotional or unrelated to the product or service.

Customer experiences may vary. Reviews and feedback should not be understood as medical claims or guaranteed results.

1. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping carriers, Shopify services, Shopify Inbox, analytics tools, advertising platforms, review tools, social media platforms and other external services.

We are not responsible for the content, availability, privacy practices or actions of third-party websites or services.

Use of third-party services may be subject to their own terms and privacy policies.

1. Privacy and Cookies

Your personal data is processed according to our Privacy Policy and Cookie Policy.

By using our website, you acknowledge that certain data may be processed for order fulfillment, payment, shipping, customer support, fraud prevention, analytics, marketing, legal compliance and website functionality.

Please read our Privacy Policy and Cookie Policy for more information.

1. Prohibited Use

You must not use our website or services for:

Illegal purposes
Fraudulent activity
Abuse of payment systems
Attempted unauthorized access
Copying or scraping website content
Sending harmful code or spam
Harassing customer support staff
Misrepresenting your identity
Violating intellectual property rights
Interfering with website security or operation

We may restrict or refuse access to the website or services if misuse is suspected.

1. Limitation of Liability

To the maximum extent permitted by applicable law, Sunax Detox is not liable for indirect, incidental, special or consequential damages arising from your use of the website, products, delivery services, third-party services or customer support channels.

Nothing in these Terms limits liability where such limitation is not permitted by law.

Nothing in these Terms limits mandatory consumer rights that may apply in your country of residence.

1. Force Majeure

Sunax Detox is not responsible for delay or failure caused by events outside our reasonable control, including but not limited to carrier delays, customs delays, natural disasters, public health events, strikes, war, government action, technical failures, supply chain interruptions, payment provider issues or internet service disruptions.

1. Changes To These Terms

We may update these Terms from time to time. The updated version will be published on this page with the latest update date.

The Terms that apply to your order are the Terms available at the time you place the order, unless a change is required by law or applies for legal compliance reasons.

1. Governing Business Location and Consumer Rights

Sunax Detox is operated from Turkey.

Customers may also have mandatory consumer rights in their country of residence. Nothing in these Terms is intended to limit or exclude mandatory consumer protection rights that apply under local law.

1. Contact

For questions about these Terms, orders, products, shipping, returns, refunds or customer support, contact us:

Sunax Detox
Email: help@sunaxdetox.com
WhatsApp / Phone: +90 553 274 60 86
Website: sunaxdetox.com

For official written communication, please contact us by email.